Airline Passengers Bill of Rights

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Congress Introduces Airline Passenger Bill of Rights

Following last week's ice storms that left thousands of passengers stranded, Congress has proposed a bill of rights to protect airline travelers against lengthy delays. Two travel journalists discuss the legislation and the ramifications of industry-wide regulation.

 

  • Proposed Airline Passengers Bill of Rights

     

    • Establish procedures to respond to all passenger complaints within 24 hours and with appropriate resolution within 2 weeks.

     

    • Notify passengers within ten minutes of a delay of known diversions, delays and cancellations via airport overhead announcement, on aircraft announcement, and posting    on airport television monitors.

     

    • Establish procedures for returning passengers to terminal gate when delays occur so that no plane sits on the tarmac for longer than three hours without connecting to a gate.

     

    • Provide for the essential needs of passengers during air- or ground-based delays of longer than 3 hours, including food, water, sanitary facilities, and access to medical attention.

     

    • Provide for the needs of disabled, elderly and special needs passengers by establishing procedures for assisting with the moving and retrieving of baggage, and the moving of passengers from one area of airport to another at all times by airline personnel.

     

    • Publish and update monthly on the company's public web site a list of chronically delayed flights, meaning those flight delayed thirty minutes or more, at least forty percent of the time, during a single month.

     

    • Compensate bumped passengers or passengers delayed due to flight cancellations or postponements of over 12 hours by refund of 150% of ticket price

     

    • The formal implementation of a Passenger Review Committee, made up of non-airline executives and employees but rather passengers and consumers - that would have the formal ability to review and investigate complaints.

     

    • Make lowest fare information, schedules and itineraries, cancellation policies and frequent flyer program requirements available in an easily accessed location and updated in real-time.

     

    • Ensure that baggage is handled without delay or injury; if baggage is lost or misplaced, the airline shall notify customer of baggage status within 12 hours and provide compensation equal to current market value of baggage and its contents.

     

    • Require that these rights apply equally to all airlines code-share partners, including international partners.

     

    Become part of change, follow the link below to sign the petition for a Airline Passenger Bill Of Rights.

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    Another Model: Airline Passengers’ Bill Of Rights
    Model State Bill

    A. Responsibilities of airlines under certain circumstances Whenever airline passengers have been involuntarily detained on the ground aboard commercial aircraft for more than three hours prior to takeoff or following landing, the airline shall ensure that they are provided as needed with: (1) electric generation service to provide temporary power for climate control and lights; (2) waste removal service in order to service the holding tanks for on-board restrooms; and (3) adequate food and drinking water.

    No airline passenger shall be involuntarily confined on the ground aboard a commercial aircraft at any airport within this State for more than 3 hours prior to departure or after arrival, provided, however, that this provision shall not apply if the pilot of such aircraft reasonably determines that such aircraft will depart within not more than 30 minutes next following such 3-hour delay or that permitting a passenger to deplane would jeopardize the safety of the passenger, other passengers or the aircraft.
     

    B. Explanations of rights All airlines operating within this State shall, upon request, provide clear, written explanations of the rights of airline passengers under this Act.

    C. Enforcement The Attorney General is hereby authorized to recover from any airline that violates this Act, a civil penalty not to exceed one thousand dollars per passenger per violation; provided, however, that each continuous period of involuntary detention aboard an aircraft without complying with one or more of the requirements of Paragraph A hereof shall be considered a single violation. Any such penalty shall take into consideration any compensation paid or offered by the airline to passengers. The civil penalty imposed pursuant to this Paragraph may be sought in a civil action brought by the Attorney General in any court of competent jurisdiction. If the Attorney General prevails in any such civil action, the court may award the Attorney General reasonable attorneys' fees and an amount equal to the ordinary costs and expenses incurred by the Attorney General in investigating and prosecuting the violation, as it deems appropriate. If the Attorney General reaches a settlement with any airline, such settlement shall include an amount at least equal to the ordinary costs and expenses incurred by the Attorney General in investigating and prosecuting the violation.

    D. Relationship to Federal Law Nothing in this Act shall be construed as requiring any airline, airport or other entity to take any action in contravention of any Federal statute or rule or regulation adopted by the United States Department of Transportation, the Federal Aviation Administration or any other Federal agency having jurisdiction over such entity.

    E. Severability If any clause, sentence, paragraph, section or part of this Act is adjudged by any court of competent jurisdiction to be invalid, such judgment shall not affect, impair or invalidate the remainder hereof but shall be applied in its operation to the clause, sentence, paragraph, section or part hereof directly involved in the controversy in which such judgment shall have been rendered.

     
     


    www.airportpassengerbillofrights.com


    AIR PASSENGER WEBSITE NAMED MOST INFLUENTIAL: capbor
    www.apbor.com
    Most Visible Force for Passenger Bill of Rights

    The www.apbor.com  contends that airline greed is the real problem and we are adamant in her belief that it will take a Government mandated Airline Passengers Bill of Rights to rectify the situation. “Airline industry attempts at these band aid solutions are way too little… way too late. This is going to take the active involvement of our Federal representatives to finally take a stand for everyone who travels. The honor from Travel Weekly Magazine will definitely help with our efforts as we look for national passage of the Airline Passengers Bill of Rights this coming legislative session.”

    Free hotline numbers so that the traveling public and airline employees can report airline standings and airline bad behavior. The number for the anonymous airline employee tip line is (877) 887-2678.
     
     

    www.APBOR.com
     

    Putting the Integrity, Dignity and Wellbeing back in Flying

     The Coalition for an Airline Passengers’ Bill of Rights,"APBOR" made the following statement; “We advocate putting the integrity, dignity and wellbeing back in air travel. And to do this we are introducing our four point plan:

    · We will be manning a 24/7 toll-free hotline to provide a free service offering hotel, flight status and alternatives, car rental and weather information (among other things) for stranded travelers.
     

    · Our website is being upgraded to allow consumers to post their airline service issues along with airline responses where applicable.
     

    · Anonymous Tip Line for Employees of Airlines who are have any concerns for Passenger Safety, Security, Deceptive or unfair management practices, baggage issues, anything they’d like to report. Simply go to www.apbor.com to tell your story.

     

     

    Hearings continue, and we're still taking signatures!


     

    To:  U.S. Congress - Mike Thompson

    Please support the greatly needed Airline Passenger Bill Of Rights.
    We are committed to solutions for promoting airline passenger policies that forward first and foremost the safety of all passengers while not imposing unrealistic economic burdens that adversely affect airline profitability or create exorbitant ticket price increases.
    http://www.petitiononline.com/airline/petition.html

    Sincerely,

    The Undersigned



    Government Numbers:

     

  • DOT Aviation Consumer Complaints Phone: 202-366-222
  • Congressional switchboard: 202-224-3121
  • Media Outlets to call in case of Stranding:
  • Joe Sharkey @ New York Times: 973-748-2132
  • Alan Levin @ USA Today Aviation Reporter: 202-906-8181
  • Terry Maxon @ Dallas Morning News: 214-977-8750
  • John Hughes @ Bloomberg: 202-624-1819
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